Frequently Asked Questions

Shipping & Delivery

  1. Do you offer free shipping?

Yes, we offer free shipping for selective products.

  1. How do I know if my order has been shipped?

Once your order has been shipped, we will send you a confirmation email with your tracking number.

  1. Can I track my order?

Yes, you can track your order using the tracking number we provide.

  1. Do you offer international shipping?

Yes, we offer international shipping. Please note that shipping times may vary depending on your location.

Payment & Pricing

  1. What payment methods do you accept?

We accept all major credit cards, debit cards and PayPal.

  1. What currency are the prices in?

All prices are in USD. However you can change the currency using the currency selector located beside the cart button.

Wholesale & Bulk Orders

  1. Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. Please contact us at for more information.

Order Status & Returns

  1. I just placed an order, when will it ship?

Please allow 1-3 days for your order to be processed and shipped. Average shipping times are 6-12 business days.

  1. Can I return my order if I'm not satisfied?

Yes, we offer a 100% money-back guarantee for defective or damaged products. You have 7 days to return the item for a full refund. Please note that you will be responsible for the return shipping costs.

  1. Can I cancel my order?

You can cancel your order with no penalty if it hasn't shipped yet. If the item is already shipped, you can use our easy return system for a full refund.

Address & Shipping Details

  1. I have entered an incorrect address. What should I do?

If you have entered an incorrect address, please contact us within 24 hours. We can change the address to the correct one. After 24 hours, no refunds will be given for incorrect submissions.

Shipping Time & Tracking

  1. How long does shipping take?

Shipping times vary depending on your location. The average shipping time is 6-12 business days. Please note that due to the recent pandemic, logistics have slowed down, and shipping may take a little longer than usual.

  1. Do you provide tracking information?

Yes, you will receive an email with your tracking information once your order ships. If you haven't received tracking information within 5 working days, please contact us.


  1. I have a question that wasn't answered. How can I get help?

We are here to assist you. Please send us an email to We will be happy to help you with any inquiries or concerns you may have.

Please note that we receive a large number of emails, so for a prompt response, please attach your order number and clearly address the problem in your message. Thank you.