Return and Refund Policy

Effective from: January, 2023

 

We understand that sometimes a return may be necessary, and we want to make the process as smooth as possible. Please take a moment to review our return policy below.

7-Day Return Policy

You have 7 days from the date of receiving your item to request a return. To be eligible for a return, the item must be in the same condition as when you received it – unworn or unused, with all tags attached, and in its original packaging. Additionally, please ensure that you have the receipt or proof of purchase.

Initiating a Return

To start a return, please contact our support team at support@dealsdashpro.com. Once your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that we cannot accept items sent back to us without prior authorization.

Damages, Defects, and Wrong Items

Upon receiving your order, we kindly request that you inspect the items and contact us immediately if there are any issues such as defects, damages, or if you received the wrong item. We will promptly assess the situation and take appropriate measures to rectify the issue.

Exceptions and Non-Returnable Items

Certain items are non-returnable. These include perishable goods (such as food), custom products (such as special orders or personalized items). If you have any concerns regarding the eligibility of your specific item, please reach out to us for clarification.

Sale Items and Gift Cards

Please note that sale items and gift cards are non-returnable and non-refundable. We apologize for any inconvenience this may cause.

Exchanges

If you wish to exchange an item, we recommend returning the original item first. Once your return is accepted, you can proceed to make a separate purchase for the desired item. This method ensures a faster processing time and guarantees that you receive the item you want.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please be aware that the processing and posting of the refund by your bank or credit card company may take additional time. If more than 15 business days have passed since your return was approved and you haven't received the refund, please contact us at support@dealsdashpro.com.

We strive to provide exceptional customer service, and we're here to assist you with any return-related questions or concerns. Please don't hesitate to reach out to us at support@dealsdashpro.com